FAQ

Frequently Asked Questions

We aim to deliver your order in 2-7 working days, through our delivery specialists UPS.
If your order was placed on 11/03/2021, your order will take up to two weeks for delivery. 
Your UPS tracking number will be shared automatically once the order has been dispatched.
After 24 hours your order has already shipped.

If before 24 hours then please contact our support email: hello@ubereatskit.us along with the following information:

  • Your Name
  • Your Email Address
  • Your Order Number 
  • Item you would like to cancel

Once the item has been cancelled we will issue you a refund.

Our team will get back to you within 24 hours.

Your refund will be processed within 3-5 business days.
After 24 hours your order has already shipped.

If before 24 hours then please contact our support email: hello@ubereatskit.us along with the following information:

  • Your Name
  • Your Email Address
  • Your Order Number 
  • Your Updated Shipping Address

We will confirm if the change was made.

Our team will get back to you within 24 hours.

If your item is damaged by general wear and tear then you will not be eligible for an exchange or a refund.

However, please contact our support email:  hello@ubereatskit.us along with the following information, if your backpack is faulty:

  • Your Name
  • Your Email Address
  • Your Order Number 
  • Images of the damages
If you would like to return an item you have purchased, you would have to do so at your own expense as we do not provide shipping labels for returns.

The Returns Address is stated below:

NY Warehouse address:

Rush Order

14 Tucker Drive

Poughkeepsie, NY 12603


Once you have initiated the return, please contact our support email hello@ubereatskit.us along with the following information:

  • Your Name
  • Your Email Address
  • Your Order Number 
  • The item you are returning 
  • Tracking Number of returning parcel

Please contact our support email: hello@ubereatskit.us  along with the following information:


  • Your Name
  • Your Email Address
  • Your Order Number 

Our team will get back to you within 24

hours.
Yes this is possible. You will need a promotion code which is directly sent by Uber and use it at checkout for the promotion to apply.
If you were provided a promotional code by Uber and decide to use it, you will be charged $5 today, plus taxes and shipping costs. The remaining $42 will be deducted from your weekly earnings in payments of no more than $5 each ($42 in total).